SEVENTEEN Album Missing Items & Shipping Issues Review

Data basis: This report is based on dozens of buyer accounts collected between 2023 and 2025, from written customer reviews and short video demonstrations. Most feedback came from written reviews, supported by video clips and seller Q&A notes.

Right version? Will I get the correct edition and all labeled extras?

Regret moment: Buyers open the album and find a different version or missing photo cards.

Pattern: This is a recurring complaint found across many written accounts and unboxings.

When it appears: The issue is visible at unboxing and is immediately noticeable before first use.

Category contrast: Missing extras are more disruptive than expected because collectible albums rely heavily on complete sets for value.

Damaged packaging? Does the album arrive in good condition?

• Early sign: Bent corners or unsealed plastic reported right on delivery.
• Frequency tier: Secondary issue — appears repeatedly enough to be concerning.
• Cause: Shipping handling or loose internal packing are common contributors.
• Impact: Damage reduces collector value and may hide missing items beneath torn inserts.
• Fix attempts: Buyers often request replacements or refunds, with mixed seller response times.

Chart counting? Will my purchase actually count for HANTEO/GAON as advertised?

• Hidden requirement: Some listings claim chart credit, but this often depends on seller authorization and purchase routing.
• Usage anchor: The problem shows up after purchase when buyers expect chart credit and don't receive it.
• Pattern: Not universal, but persistent in a noticeable minority of reports.
• Why worse: Buyers pay extra for chart credit; missing that outcome is a direct financial regret.
• Attempted fixes: Buyers contact sellers and chart organizations, adding time and uncertainty.
• Hidden step: Some buyers later discover they must buy from specific authorized sellers to qualify.

Seller reliability? How smooth is buying, tracking, and returns?

• Early sign: Tracking not updated or generic carrier messages appear after purchase.
• Frequency tier: Primary operational issue — many buyers report delays or incomplete tracking info.
• Cause: Marketplace third-party shipping or fulfillment mistakes commonly cited.
• Impact: Delays prevent timely unboxing and chart-credit windows for collectors.
• Fix attempts: Buyers open cases; resolution time varies and sometimes requires sending photos.
• Hidden requirement: Buyers often need prompt photo evidence to win disputes, adding workload.
• Why worse: This category usually has reliable tracking; here it is less consistent and more stressful.

Illustrative excerpts

Excerpt: "Opened package; missing three photo cards and wrong poster inside."

Pattern: Primary pattern — directly tied to purchase completeness problems.

Excerpt: "Box arrived creased and plastic seal torn at edges."

Pattern: Secondary pattern — shipping damage affecting appearance and resale value.

Excerpt: "Seller said it counts for HANTEO, but it didn't register."

Pattern: Edge-case pattern — hidden seller authorization requirements caused unmet expectation.

Who should avoid this

• Collectors needing complete sets: Missing photo cards or wrong version exceed normal tolerance for collectibles.
• Buyers seeking chart credit: Those who need guaranteed HANTEO/GAON counting should avoid unless seller is verified.
• Resellers and gift buyers: Shipping damage and replacement uncertainty increase financial risk.

Who this is actually good for

• Casual listeners: Want the music only and can tolerate missing extras for lower cost.
• Non-collector fans: Happy with the CD and photobook despite small packaging flaws.
• Buyers willing to wait: Those who accept potential return steps and communication delays.

Expectation vs reality

Expectation: Reasonable for this category is receiving a sealed album with all extras included.

Reality: Some buyers receive unsealed or incomplete packages, making the purchase less reliable than typical mid-range albums.

Expectation: Sellers will provide clear chart-credit eligibility.

Reality: Chart counting often requires buying from specific authorized retailers, which is not always disclosed.

Safer alternatives

• Buy from verified sellers: Choose platforms or sellers that explicitly confirm official distribution and chart eligibility.
• Request sealed photos: Ask for package photos before shipping to reduce risk of missing extras.
• Prefer tracked carriers: Use sellers offering detailed tracking and insurance to limit shipping damage risk.
• Check return policy: Confirm easy returns and seller responsiveness for missing or damaged items.

The bottom line

Main regret: The most common buyer regret is receiving incomplete or damaged collectible extras on arrival.

Why worse: This exceeds normal album risk because collectors pay premium for complete, mint-condition sets.

Verdict: Avoid this listing if you need guaranteed extras or chart credit; casual music buyers may accept the trade-offs.